Early in my career, I was introduced to the Concerns-Based Adoption Model (CBAM), and it has shaped how I approach change and how to support others ever since. This model helped me understand that people experience change in predictable ways, through stages of thinking, feeling, and behavior, and it has become a valuable tool in planning strategic supports that meet people where they are. In this exhibition of learning, I’ll share the stages of the CBAM and offer practical ways you can use it to better support people experiencing change. Whether you're navigating a new initiative or supporting colleagues through transitions, this session will give you insights you can apply right away.
